At She, we want you to feel confident and satisfied when purchasing our All Over Sprays, Perfumes, Abayas, and Beauty Brushes. Our Refund and Return Policy is designed to ensure a smooth and fair experience for every customer.

If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging. For Abayas, the product must be unworn, unwashed, and with all tags intact. For perfumes, sprays, and beauty products, the seal must be unbroken to qualify for a return due to hygiene and safety reasons.

Once your return request is approved, you will be provided with instructions to send the product back to us. After we receive and inspect the item, we will process your refund or replacement. Refunds are issued to the original payment method and may take 7 to 10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to an error made by She. If a product is returned due to customer preference, size issues, or change of mind, the customer will be responsible for return shipping costs.

Items purchased during sales, promotions, or clearance offers are non-refundable unless they arrive damaged or incorrect.

We reserve the right to decline returns that do not meet our policy conditions. For any return or refund assistance, please contact She’s customer support team for guidance.